Juya Privacy Policy — Your Data, Our Responsibility

When you use the Juya platform, we collect two types of information — what you provide directly, and what is collected automatically. Full details are listed in the table below.

Juya uses your personal information only for specific, necessary purposes. We never sell or share your data with third parties for unnecessary reasons. A full list of how we use your information is provided below:

• Account management: To enable registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction history.
• Customer Support: To resolve your complaints, questions, and issues.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform performance and enhance the user experience.
• Fraud prevention: To detect and prevent suspicious activity.
• Relevant offers: To inform you of relevant bonuses and promotions based on your preferences (with your consent only).

Juya stores your personal information using industry-leading security technology. Our servers are protected by SSL/TLS encryption, and all stored data is secured with 256-bit AES encryption. Only authorized personnel may access your information, and only for specified purposes.

Your data is retained for as long as needed to provide our services and meet legal obligations. Even after account closure, certain data may be kept for a specified period in accordance with regulatory requirements.

• All data transfers and storage are encrypted — no information can be read in plain text.
• Regular security audits and vulnerability assessments are conducted.
• Data backups are stored on secure, separate servers.
• After account closure, any data no longer required will be deleted within the specified timeframe.
• In the event of a data breach, affected users will be notified within 72 hours.

Juya may share your data with trusted third parties on a limited, need-only basis. In every case, we ensure those parties uphold the same level of privacy protection. We never use your data for sale.

When Your Information May Be Shared:

• Payment providers: Mobile Pay, Nagad, Rocket, and others — used solely to process transactions.
• Identity Verification Services: Authorized verification platform for KYC processing.
• Technology Partners: Game providers and software suppliers — for service operation purposes only.
• Law Enforcement Agencies: Under court order or legal obligation — only the minimum necessary data will be disclosed.
• Fraud prevention agencies: With industry-recognized organizations to help prevent illegal activity.

Juya uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device that remember your login state and save your preferences.

We use three types of cookies:

• Essential Cookies: Essential for the platform to function correctly. This includes login sessions, security tokens, and similar data. These cannot be disabled.
• Functional cookies: Remembers your language preferences, game settings, and more. These personalize your experience.
• Analytics cookies: Helps us understand which pages are most visited and where issues arise. This data is fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

As a registered Juya user, you have full rights over your own data. We are committed to upholding those rights. Your key rights are outlined below:

Juya strictly prohibits anyone under 18 from registering an account or using its services. We do not knowingly collect data from minors. Age verification is mandatory during registration.

If a parent or guardian discovers that their child has created an account on Juya, please contact us immediately at support@juya.clickto contact us. We will close the account and delete all associated data as quickly as possible.

Juya may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via your registered email or a platform notification. Continued use of Juya after any changes constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page is always kept current. Contact support if you would like to view a previous version.